SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BRIILLO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://briillo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Verified by shoppers 
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Didn't work
Goods davolin
Reached my hand Thanks
Ditto, item purchased in duplicate
Couldn't get it to work. Sad to say, it's just cheap junk. I tried to contact the store, but I never heard back from them. I urge you to stay away from this item and the seller. It's just a waste of money.
The Gps you buy don't work just turn on the light and they are just bad
Everything is fine
I just received it when I try it I'll come in another comment
Doesn't work properly...we send the message code, for instance 777, to know the location and most of the times doesn't responde....very poor product
Good product and very fast delivery. Thank you.
The package did not arrive according to the Mail I deliver it to whom I have no idea why I never received it. .. That is to say lost silver
Has flaws in the communication of SMS and the description is false, has no GPS. Works with triangulation of GSM antennas only.
Extra !
Wrong position up to 900m, no real gps function. Seems to use phone signal to track. Almost no magnetic so you cant use that function. Battery dont last more then one day or two. But it was cheap.
Arrived quickly but the device is inaccurate GPS gives a distance of 16 kilo I asked two one does not work broken in one of the wires slide devices is not good
Two months passed and the item never arrived at my home address.
not working. send code " 000" no response