SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
نحن لسنا مسؤولين عن أي رسوم مخصصة بمجرد أن يتم شحن السلع. بشرئك منتجاتنا ، فإنك توافق على أنه قد يتم شحن حزمة واحدة أو أكثر إليك وقد تحصل على رسوم جمركية عند وصولها إلى بلدك.
How long does shipping take?
مدة الشحن يختلف حسب الموقع. هذه هي تقديراتنا:
الموقع |
المدة المتوقعة للشحن |
الولايات المتحدة |
10-30 يوم عمل |
كندا , اروبا |
10-30 يوم عمل |
استراليا , نيوزيلندا |
10-30 يوم عمل |
Central & South America |
15-30 يوم عمل |
أسيا |
10-20 يوم عمل |
أفريقيا |
15-45 يوم عمل |
لا تشمل مدة تجهيز الطلب 2-5 أيام .
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
إذا كان لديك أي أسئلة أخرى ، فيرجى التواصل معنا وسنبذل اقصى جهدنا لمساعدتك.
REFUNDS & RETURNS POLICY
إلغاء الطلبات
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
الإسترداد
رضاك أهم أولوياتنا. لذلك ، يمكنك طلب استرداد أو إعادة شحن المنتجات المطلوبة إذا:
- If you did لا يتم إلاسترداد في حالة: receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do لا يتم إلاسترداد في حالة: issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BRIILLO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://briillo.com
* يمكنك إرسال طلبات استرداد الأموال في غضون 15 يومًا بعد انتهاء فترة التسليم المضمونة (45 يومًا). يمكنك القيام بذلك عن طريق إرسال رسالة على صفحة تواصل معنا page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
See Pleasant beautiful shoes I would buy again
Everything arrived OK, tennis looks great, it's as described, it just didn't fit me. The description of the sizes in the ad is a little confused, I would have to take a larger number than normal. I was well attended when it came to solving.
Very comfortable
It is not bad to see if they are not very frajil but they look like what is in the photo and they are beautiful
Came right soon soon I will buy another one of another color I like
They are very good. They carve a little small, I asked myself for a size more than usual. Are very light.
Excellent as it comes in the description
Excellent 3s tennis the second pair I buy are very comfortable and light
I received the item in good condition.
Handsome, soft and... my husband pants 41, I bought the 45 and as it has the wide foot looked beautifully perfect. For those with thin feet I believe it will be wide.
Very good product!.
The photo is the same, the sneakers are lightweight, the size 46 fits 48.
Top
Excellent tennis, is the second pair I buy, comfortable and with excellent price
Cost-effective wonderful design beautiful... Comfortable ....
Comfortable and very beautiful